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Privacy Policy

At Metro Storage, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our facility. We follow the principles set out in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure your information stays safe and secure.

1. Information We Collect

We collect only the information necessary to provide you with our storage services and maintain a secure facility. This may include:

  • Your name, address, phone number, and email

  • Payment and billing details

  • Unit rental information (e.g., lease dates, unit size, access logs)

  • Security and access data (e.g., video footage, Medeco key or gate code usage)

  • Communication preferences and correspondence

2. How We Use Your Information

We use your personal information for purposes such as:

  • Setting up and managing your storage account

  • Processing payments and sending invoices or receipts

  • Verifying your identity and providing secure access to your unit

  • Communicating with you about your account, renewals, or promotions (with consent)

  • Ensuring the security and maintenance of our facility

  • Meeting legal or regulatory requirements

We will never sell or rent your personal information to third parties.

3. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information for the purposes listed in this Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Doing so may affect our ability to provide certain services.

4. Limiting Collection, Use & Retention

We collect only what we need to serve you effectively and lawfully. Your personal information is used only for the reasons it was collected and kept only as long as necessary to meet those purposes or as required by law.
Once no longer needed, we securely destroy or anonymize your data.

5. Accuracy

We do our best to keep your information accurate and up to date. If you believe your personal details are incorrect or outdated, please contact us to have them updated or corrected.

6. Protecting Your Information

Your trust is our top priority. We use appropriate technical, physical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
This includes secure access control systems, 24/7 video surveillance, and encrypted data storage where applicable.

7. Video Surveillance & Access Control

For security purposes, our facility operates 24/7 video surveillance and electronic access control systems. These tools help us maintain a safe environment and may capture personal information such as vehicle images, timestamps, or movements within our premises.
Video recordings are retained only as long as necessary for security or investigative purposes and are then securely deleted.

8. Marketing & Communication

If you have provided consent, we may send you updates about promotions, new services, or special offers. You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Access & Correction Rights

You have the right to access the personal information we hold about you and request corrections if needed. To make a request, contact us using the details below. We’ll respond within a reasonable timeframe.

10. Data Transfers & Storage

Your personal information may be stored on secure servers within Canada or, when necessary, outside Canada. When transferred or stored elsewhere, we ensure that appropriate safeguards and data-protection measures are in place.

11. Breach Notification

If a data breach involving your personal information occurs and poses a real risk of significant harm, we will notify you as soon as possible and report the breach to the Office of the Privacy Commissioner of Canada, as required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page indicates the most recent update.
Continued use of our services after updates means you accept the revised Policy.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

info@metro1827.ca or +1 (306) 700-5121.

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